Note to self: continue to refuse poor service
Case in point: SIBA. After checking with all the electronics store on the local drag, I went with SIBA for an Ipod Touch. They have a queue system with little numbers, that after a while let me access a salesperson.
So there I was, with number 85. 83 was up for an eternity (ok, maybe not an eternity, but at least 10 minutes). Then, to my surprise, I heard three quick beeps, and now it said 86. I rushed to the desk and asked for service, expecting that the mass gathering of sales personnel indicated that three customers would be served at the same time.
But, alas, my eyes failed me. This was not a mass gathering of sales personnel, rather a gang of monkeys in clown outfits.
They blamed a sales rep who had just taken number 86 out on the floor and indicated that I should take another number and wait again. After this disgusting remark, the SIBA representative turned his back, and started talking to his colleague, completely ignoring me.
A customer service consultant with US experience could make a killing in this country.
So, I left my little number on the desk and left. Mumbling on my way out. Next time, I will try to be more constructive in my critique when in the store.
Well, I will not have a chance to do that: I will never again allow myself or my circle of influence to support this type of behavior.
SIBA, I bid you adieu.
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